Payment Options and Refund Policy Clackamas Community College wants to make sure you have the information you need about making payments or receiving refunds. If you can't find an answer to your question through our website, please contact Student Accounts; we are willing to help. Making PaymentsPayments can be made on your online account (myClackamas), via US mail, or at any campus. We accept the following payment methods at any campus: CashChecks *Cashiers & Traveler’s ChecksMoney OrdersVisaMastercardDiscoverAmerican ExpressCCC Students: Log into your myClackamas account. Click on Payment Information, then click on Pay and Account Information.How to make a payment through TouchnetInternational Payments: Clackamas Community College has partnered with peerTransfer to streamline the tuition payment process for our international students. With peerTransfer, you can pay from any country and any bank. You are offered excellent foreign exchange rates, allowing you to pay in your home currency (in most cases) and save a significant amount of money, as compared to traditional banks. You will also be able to track where your payment is in the transfer process via a student dashboard and an email confirmation will be sent to you when your payment is received by the school.CCC Authorized Users: You may authorize an individual to make electronic payments on your behalf through your myClackamas account. Authorized Users will receive an email once approved to make payments on a student account.Please note: Your account balance will be released to a third party only if a signed release form is on file (contact firstname.lastname@example.org to request a form be sent to you). If you are an Authorized User and you have received an email, you may log in to make a payment.Note: A $25.00 service charge will be assessed on any item that is returned by the bank.*No two party checks, post-dated, or altered checks will be accepted. Call us at 503.594.6100, or visit the Enrollment Services Department in Roger Rook Hall for more information or assistance.Billing Due DatesDon't forget: CCC does not mail bills/invoices to students. All communication regarding your bill is through your CCC email account. Pay Now: Payment is due at the time of registration. You can pay in person with cash or a local, bank-imprinted check, for the amount due. You can make credit card payments in person or online using Visa, MasterCard, Discover, or American Express.Pay Later*: Payment is due by the second Friday of the term. Accounts with a balance after this deadline will be charged a $30 deferred payment fee. TermDeadline to pay balance to avoid fee Fall Term 2013 October 11, 2013 Winter Term 2014 January 17, 2014 Spring Term 2014 April 11, 2014Deferred Payment: Account balances must be paid by the sixth Friday of the term. Accounts with a balance after this deadline will be charged a non-payment fee of $75 and a hold will be put on your account that will prevent future registration. TermDeadline to pay balance to avoid fee Fall Term 2013 November 8, 2013 Winter Term 2014 February 14, 2014 Spring Term 2014 May 9, 2014No two party checks, post-dated, or altered checks are accepted. A $25 service charge is assessed on any item returned by the bank.Seniors 62 years of age and older will be charged at the rate of half of the in-state rate for all CCC sponsored credit classes (fees excluded).If you are a Financial Aid recipient, you MUST make sure that your aid is applied to your account prior to the fees being assessed. If your aid is disbursed at a later date, you will be subject to these fees.*You must be 18 years of age, owe a balance of at least $100 and cannot have an existing balance from a previous term or owe a financial aid repayment to qualify for the Pay Later option.Third Party BillingsIf your tuition is being paid by a special program, waiver, scholarship or agency, you will be required to provide us proof of funding that the Enrollment Services Center, Oregon City Campus at the time of registration. Reimbursement is an agreement between the student and agency. The student is responsible for payment of any unpaid charges and late payment penalties.In order to avoid the non payment fee assessed at the end of the sixth week of the term, the student must pay any charges not covered by the agency.A $15.00 service fee per billing is assessed for third party billings.Forms may be faxed to 503.722.5879 CCC must have a consent form on file allowing us to bill/release information to your sponsor. Please contact the Student Accounts Department at the number listed below to obtain this form.Third Party GuidelinesRefundsClass Refunds Class refunds are issued on accounts when a credit balance is created on dropped classes. In order to receive a full refund, you must have dropped the course(s) by the drop deadline published in the bulletin. We do not issue partial refunds. Drops involving financial aid must be reviewed by the Financial Aid Department before we can process them. We begin to review and process class refunds starting the third week of the term. If payment was made on your account by a bank card, the refund will be credited to the card used. If multiple cards were used to make a payment then, the system will refund the card(s) based on the order of which one was used recently. Refund checks and direct deposits are issued on the last business day of the week.Financial Aid Refunds We begin to process Financial Aid refunds one week prior to the term beginning. To check on the status of your Financial Aid refund, please log onto your myClackamas account or contact the Financial Aid Office at 503.594.6100.Student Accounts Receivable Department processes refunds once a week and checks or direct deposits are issued on the last business day of the week. To find out the status of your refund, please contact our department at 503.594.6068 or email us at: email@example.com.I didn't receive my refund, what do I do?A stop payment can be requested if you have not received your refund by the 10th calendar day from the date the check/direct deposit was sent. A fee of $20.00 will be assessed. Please contact the Student Accounts Receivable Department at 503.594.6068 to request a stop payment.Direct DepositStudents who are eligible for a refund check can sign up for direct deposit through their myClackamas account.How do I set up direct deposit?Log into your myClackamas account, click on:Payment InformationPay and Account InformationMy ProfilesPayment Profiles and Electronic Check from Add a Payment Method BoxEnter Bank Account Information - go slow! • Incorrect information will delay payment Check the box for Refund OptionTo verify that you set up your direct deposit correctly, click on:Payment InformationPay and Account InformationRefunds - there will be a message that lets you know that your direct deposit is set up or that you need to set it up. To ensure you will receive your funds by direct deposit you must set it up through myClackamas no later than one week before you expect your funds. If you miss that deadline, then a check will be mailed to the address listed on your account.Note: Be sure to keep us updated with your address. Resolving HoldsIf you are having difficulties accessing your account online, you may have a transcript hold or registration hold on your account. To view the hold information, go to your myClackamas account.A registration hold will be placed on an account under the following conditions:Prior term balance, orAn account with a stop payment or unsettled check, orAn account transferred to a collection agency, orAn account that has been moved to passive collectionIf you have a Registration Hold and you've recently paid your balance down to $0, your hold will be removed automatically by the next business day.For more information regarding your hold, please contact the Student Accounts Receivable Department at 503.594.6068.1098-TThe 1098-T form is used by eligible educational institutions to report information about their US resident students to the IRS. As an eligible educational institution, Clackamas Community College reports certain enrollment and identifying information about US resident students who attend during the tax year. Included in the 1098-T form are qualified charges that were billed and financial assistance, excluding loans. Clackamas Community College is not required to provide 1098-T forms to students who are non-resident aliens for tax purposes. If you plan to claim an educational tax credit, your social security number is required.Receiving Your 1098-T Form The 1098-T form is available by January 31 each year for all students who were enrolled in credit courses. The form can be accessed online at www.1098t.com. Also, a hard copy of the 1098-T form is mailed to the address we have listed in our system. If you have any question regarding what was reported on the form, please contact the Student Accounts Receivable Office at 503.594.6068. Failure to PayClackamas Community College will refer the account to an outside collections agency. You will be responsible for collection agency fees, court costs, attorney fees and Oregon Department of Revenue charges required to collect a debt owed to CCC. Under Oregon Revised Statute ORS 348-105, you will be held liable for any charges on your account even if you are not yet 18. Failure to receive a billing statement does not relieve your obligation to pay the charges before the sixth Friday of the term or immediately for any charges incurred thereafter. Transcript requests will not be processed. A hold is placed on registration for future terms and transcripts on all accounts with balances owing after the end of the sixth week. Charge DisputesCCC provides full refunds if you drop your classes on time. We do not provide partial refunds. To receive a full refund you must drop your classes with the Registration Department or online: During the first two weeks of the class for classes meeting five weeks or more. During the first week of class for classes meeting 3-4 weeks. Before the class begins for classes meeting two weeks or less. Note: Failure to attend class does not relieve you of your financial responsibility. Also, verbal notification for non-attendance is not sufficient for a refund. You may dispute a charge by submitting a petition for exception to the Refund Policy: You have 90 days from the date the term ends to dispute a charge using our Refund Policy Petition form:Refund Policy Petition CCC will answer any dispute in writing within 30 days.Questions regarding your account balance can be directed to the Student Accounts Receivable Department at 503.594.6100 or firstname.lastname@example.org.Questions regarding your petition status can be directed to the Enrollment Services Department at 503.594.6100 or email@example.com.