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Network Device Disconnections
If your network device was removed from the CCC network due to malicious activity and you aren't sure what to do, please check these FAQs to see if they may answer your question. You can reach out to the ITS Service Desk with any questions or concerns at 503-594-3500, or by dialing 3500 from a campus phone.
Frequently asked questions regarding Wi-Fi bans
Wi-Fi Ban FAQ
Devices are removed for violation of acceptable use policies. The most typical reasons are that your device was:
- Communicating with entities that are known to be malicious
- Detected sending traffic that indicates a presence of malicious software
- Operating in a fashion that was denying access to other network users
Typically, this means that your device is infected with some sort of malicious software and we have removed your device from our Wi-Fi networks to prevent malicious software from spreading to other systems connected to the network.
Yes, the Wi-Fi ban can be lifted by having the offending device scanned and remediated using a reputable anti-virus/anti-malware software. Once the scan shows the device to be free of malware contact the ITS Service Desk at 503-594-3500 or servicedesk@clackamas.edu to request lifting of the device ban. Requests are only processed during normal business hours and it may take up to 72 hours for network access to be reinstated.
CCC does not provide any third party antivirus or anti-malware software directly to students, nor does the college endorse the use of any specific software. There are many products available on the open market designed to fit a variety of budgets. Free and low-cost options are available, but be wary when downloading and installing these as there are many types of malicious software that pretend to be anti-malware. The following list are examples of anti-malware/anti-virus products that are reputable as of the time or writing.
It is possible, as any device connected to CCC’s Wi-Fi networks, regardless of type, will be banned if network monitoring detects malicious activity originating from the device. However, it is statistically unlikely that these types of devices will be responsible for malicious activity.
An email is sent to the CCC email of record for the account used to connect the device to CCC's Wi-Fi network. Connecting to the public network doesn't require an account to connect, therefore there is no account to notify when a device is disconnected from the public Wi-Fi. If you were connected to the staff or student network when disconnected, contact the Service Desk to verify that the email of record is accurate.
Contact the Service Desk for assistance. You can expedite this process by providing the Media Access Control (MAC) address of the wireless device you suspect of being removed from the network.
The Media Access Control (MAC) address, also sometimes referred to as the physical address, is a unique identifier for network devices. The location of the MAC address will vary based upon the type of device being used and the version of the software running on the device. Some common examples are shown below:
College staff are prohibited from providing direct support for devices that are not owned by the college. The technology tutors available in the Academic Learning Lab (Dye Learning Center, room 130) can provide assistance and recommendations.
The removed device will be blocked from connecting to CCC's Wi-Fi networks. You will still be able to access your classes, public portions of CCC's website and student portal if you are connected to the internet using a cellular connection or Wi-Fi from another location. If the action(s) resulting in the device's removal were deemed intentional, the responsible party may be subjected to disciplinary measures in accordance with Student Handbook procedures or applicable Collective Bargaining Agreement.
CCC is not equipped or staffed to provide technical support to community members beyond removing a device from the list of banned devices. If support is needed, seek the advice of professional technical support personnel. The retailer where you purchased your device may be able to direct you to reputable support for your specific device.
New software and device exploits are discovered every day so there is no surefire way to prevent your device from getting malware. The following recommendations can reduce your risk for malware infection and from being removed from our Wi-Fi network.
- Keep your device up to date with the latest security updates
- Use accounts with administrative rights only when necessary for administrative tasks. Use a standard user account for all other activities
- Download files and software from reputable internet sources
- Avoid clicking on links or opening email attachments from unfamiliar senders
